Interview: Hamish Taylor – How to put the customer at the heart of your business

Recorded live from the Relocation Agent Network National conference 2017

Hamish Taylor is a guru of customer service and business innovation. His CV includes brand management at Proctor & Gamble and British Airways and CEO of Eurostar (before the age of 40!) and Sainsbury’s bank.

We caught up with Hamish after his speech at this year’s Relocation Agent Network national conference in London. We wanted to find out from the man himself how to really put the customer at the heart of your company and how to look inward with fresh eyes.