Learner Policies
Appeals Policy
We aim to provide a robust and high quality assessment process which accurately grades work according to the published assessment criteria. This policy outlines our process for dealing with appeals from learners around grading, application of assessment criteria, assessment conduct and plagiarism.
Assessment Policy
This policy explains how we aim to provide a system of assessment which is fair, unbiased and accessible to all learners, and allows the monitoring of quality to take place.
Complaints Procedure
Whilst we are fully committed to delivering a first-class service to all our learners we acknowledge that sometimes, things can go wrong. We’ll do our best to address things quickly and fairly. Please follow our complaints procedure to make us aware of any problems a learner has encountered.
Malpractice and Maladministration Policy
We regard any form of academic malpractice as a serious matter which can have serious consequences for the candidate involved if malpractice is proven. This policy sets out the procedures we have in place to prevent malpractice and maladministration.
Academic Malpractice and Maladministration Policy
Reasonable Adjustment Procedures
We are committed to making sure that learners with a disability or learning difficulty are not disadvantaged in relation to other learners. This policy outlines our process for accommodating learners’ individual circumstances.
