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Building success together

We want to support you in achieving success for your business.
Building Success Together is our commitment to you.

A message from Christian Balshen, Director of Agent Partnerships


I joined Rightmove almost five years ago when a tenant referencing business that I founded was acquired by Rightmove. I found it incredibly satisfying that our small business was able to have a positive impact on both our customers and in our local area. I know that many of you feel the same.

I also know the challenges that running a business brings. You’re at the sharp end of this every day but what’s clear from listening to you is that success is a shared goal. This shared goal underpins how we want to evolve and strengthen our relationship so that, together, we can have a lasting positive impact on our industry and communities. 


Advocating for the industry together

You’ve told us how important it is to have an industry advocate to champion the work you do, and an ongoing dialogue to ensure your needs are fully understood.

We’re therefore introducing a new interactive discussion panel, in collaboration with agents, that you’ll soon be invited to. Together, we’ll uncover what matters to you collectively, and the role you want Rightmove to play as an advocate. To kick-start the discussion, let us know:

Q: What do you think the public’s biggest misconception about estate agency is?

Getting the most from your membership

There are also a number of practical ways we’re delivering on our commitment, which fall under the four key focus areas below:


We’ll share regular roundups on new initiatives, like you’ll see below, to keep you in the loop. All of which aims to help you to get the most from your membership to support your success – whatever success means to you.

Q1 2024 roundup

Inspire your success with insight

Access to market data, industry insight and consumer behaviour trends to help you stay up to date and ahead of the curve.

  • Tim Bannister, Director of Property Science Innovation, and Christian Balshen, Director of Agent Partnerships, took to the stage at six Propertymark events around the country. They shared regional home-moving insights, powered by our data, to support agents in Essex, Wales, Liverpool, Oxfordshire, Exeter and East Anglia with trends for their local market. Find us at an upcoming event near you >

Optimise your success with training

Accredited training solutions that keep you and your teams compliant and informed

  • We’re continuing to grow Teams View, our bespoke tool that allows agents to manage every aspect of staff training in the Hub. Many agents are using it to make the most of our ever-growing range of free training courses and our Level 3 Certificate for Estate and Lettings Agents (CELA) qualification. Find out how Teams View works >
  • We’re ensuring our CPD certified training modules stay up to date with the latest regulations. We’ve recently refreshed our accredited course for the ‘Consumer Protection from Unfair Trading Regulations (CPRs)’ in conjunction with Trading Standards, following the arrival of Material Information Parts B and C. Find out more about the free training courses on offer on the Rightmove Hub here >
  • When you complete your mandatory training with us for Anti-Money Laundering (AML), the GDPR and CPRs, you’ll now get Rightmove Certified badges, social media graphics and certificates to highlight your credentials and boost your reputation with home-movers. Find out more >

Power your success with more control

Tools and resources that give you greater visibility and control over your membership.

We’re continually investing in what’s available to you to ensure our tools are optimised to meet your needs. Here are some new tools and features that have recently launched to help power your success:

  • In Lettings, agents are continuing to discover the benefits of our Lead to Keys system – the first all-in-one advertising, enquiry management and tenancy progression tool. It’s designed to transform your lettings efficiency, freeing up your time so you can focus on growing your business. Learn more here >
  • React quickly and update your ads easily with our new self-serve tool, Ad Manager. We’ve made it easier for you to update text, images, photos, and videos, as well as enabling you to preview and check the status of an ad. Find out more here >
  • We’ve introduced new User Management features on Rightmove Plus meaning you can now add, edit and remove users in near real time. No need to contact customer service. You’re in control. All you need to do is become a User Admin >

Backing agents success with advocacy

Understanding and advocating on your behalf on the issues that matter to you

  • We were proud to be the headline sponsor of the Women In Estate Agency (WiEA) conference for the second year in a row. WiEA is a community that was set up to help support and empower women within our industry. Colleen Babcock, Head of Trade Marketing, took to the stage to share insights to support your marketing decisions, build your market share and power your pipeline. Read more >
  • Ahead of the Spring Budget, we shared a media release outlining three areas of reform that wanted to see the government include to help support the industry. Read our recommendations here >