Winning in a competitive market, with Josh Phegan

Webinar recorded live: 25th September 2018

Josh Phegan is an internationally renowned trainer, coach and the preferred trainer for Australia’s top 100 agents. His number one client has made in excess of $8.75m in fees & over 196 transactions this year.

Josh joined us live from Australia for an interactive Q&A aimed to help you prove your added value in a competitive market and convince prospective vendors that you’re worth it.

So if you’re a business owner or on the front line team, you can watch Josh’s session back below.

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Upcoming webinars

  1. 20th Nov
    2018
    9:30am - 10:00am

    Revive, Relaunch, Reward: Making the most of Featured Property

    In this webinar, we’ll look at how to make best use of Featured Property to boost the exposure of your Rightmove listings. We’ll show you: • How to maximise enquiries... read more

    In this webinar, we’ll look at how to make best use of Featured Property to boost the exposure of your Rightmove listings.

    We’ll show you:

    • How to maximise enquiries by choosing the right properties
    • Ways agents are using these products to win more instructions, relaunch properties back to the market and support price reduction conversations
    • How to measure the impact of using these products – and how to use the data available with your vendors and landlords

  2. 21st Nov
    2018
    2:30pm - 3:30pm

    ‘The Ombudsman’s Casebook’ – with Deputy Ombudsman, Jane Erskine and Director of Policy, Peter Habert

    This interactive webinar will give you a better understanding of The Property Ombudsman’s approach to reaching resolutions, what it is you should know and what information you must have to... read more

    This interactive webinar will give you a better understanding of The Property Ombudsman’s approach to reaching resolutions, what it is you should know and what information you must have to protect yourselves should a dispute occur.

    Jane and Pete will guide you through the requirements of the The Property Ombudsman Code to help you understand how to resolve disputes with some real life case studies for you to give your vote on what the outcome should be based on what you've learnt.

  3. 22nd Nov
    2018
    9:30am - 10:30am

    5 steps to exceptional experiences - with international trainer, Penny Blake

    The experience you give your customers is so important. One person can destroy the reputation of any brand in seconds. Internationally renowned consultant Penny Blake looks at the importance of... read more

    The experience you give your customers is so important. One person can destroy the reputation of any brand in seconds.

    Internationally renowned consultant Penny Blake looks at the importance of managing every expectation your customer has and making all interactions with your company positive – including the impact of the service you deliver over the phone and face to face.

    Penny started Penny Blakes Associates in 1990 in response to a need across industries for a consultancy specialising in training businesses to be customer driven, not just product driven. The techniques she teaches have transformed organisations all around the world!

    In 45 minutes we will cover:

    • Levels of Service
    • Moments of Truth
    • Language
    • Emotional You
    • Rational you

    Who is it for?
    Everyone and anyone who is customer facing.

  4. 27th Nov
    2018
    9:30am - 10:30am

    Making the most of your Featured Agent and Local Home Page banners

    With competition between agents fierce in most areas, getting your brand noticed is more important than ever. In this webinar we’ll look at how to craft a stand-out message and... read more

    With competition between agents fierce in most areas, getting your brand noticed is more important than ever. In this webinar we’ll look at how to craft a stand-out message and visual for your Featured Agent and Local Home Page banners on Rightmove.

    We’ll cover:
    • How to avoid the clichés in your marketing visuals
    • Creating a killer marketing message that gets you noticed
    • How to measure the impact of your brand marketing on Rightmove (and in general)

    Fancy putting us to the test? We’re on the look-out for examples of banners that you’re using at the moment but aren’t 100% happy with. On the webinar our presenters will use your marketing material as a live example.

    Please send us anything you’d like us to consider using on the webinar to webinars@rightmove.co.uk by the 20th of November. We’ll be in touch with you beforehand to confirm whether and how we’ll use it, and can keep things anonymous if you prefer.

    This webinar is for agents already using Local Home Page or Featured Agent banners on Rightmove.

  5. 28th Nov
    2018
    9:30am - 10:15am

    Winning instructions with Rightmove

    For many agents, winning new instructions is top of the list, but for most, those opportunities may be closer than you think. In this webinar, we look at maximising what... read more

    For many agents, winning new instructions is top of the list, but for most, those opportunities may be closer than you think.

    In this webinar, we look at maximising what you already have as standard within your Rightmove membership. This masterclass includes:

    • Lead management - how to get more from your inbound enquiries.
    • Data mining - how to identify the instruction opportunities that are already within your Rightmove leads and reporting tools.
    • How to be the winning agent - using Rightmove reports to stand out from the crowd and convert valuations into instructions.

    Who is this for?

    • Sales Agents
    • Anyone looking for the opportunity of growth
    • Anyone looking to win and convert more

  6. 29th Nov
    2018
    9:30am - 10:30am

    Agent vs. Conveyancer – The Great Debate (part 2)

    You’ve done all the hard work of finding a buyer, negotiating a price and getting an offer accepted…. only for a deal to fall through. Yes, fall-throughs are a fact... read more

    You’ve done all the hard work of finding a buyer, negotiating a price and getting an offer accepted…. only for a deal to fall through.

    Yes, fall-throughs are a fact of life in estate agency, but some things are absolutely within your control.

    We’ve invited conveyancing expert Peter Ambrose and leading agent Nick Kier back to the studio to discuss how both sides can play a role in getting more sales to completion.

    In this debate they’ll cover:

    • What the warning signs are that a deal could collapse
    • How to spot them
    • What you can do to fix the issues and make sure your hard work is rewarded with a fee more often

    Join us live for The Great Debate: Part 2! Are there any specific parts of the conveyancing process you’d like Peter and Nick to debate? If so, let us know and we’ll cover as many questions as we can.

  7. 29th Nov
    2018
    2:30pm - 3:15pm

    Fight the fee war – how to win more against lower fees and over-valuations

    There’s no denying that the market is very competitive. Agents are coming up against over-valuing and some areas are turning into a battleground over fees. So how can you win... read more

    There’s no denying that the market is very competitive. Agents are coming up against over-valuing and some areas are turning into a battleground over fees.

    So how can you win the vendor’s trust and ultimately be the agent that sells the property, without compromising on your fee or losing out to an over-valuation?

    In this new webinar we’ll cover the techniques agents are using to help build vital trust between you and your next potential instruction.

    We’ll look at how Rightmove’s free tools can help you to:
    • Win more instructions first time around, without dropping your fee
    • Win secondary instructions you originally lost to an over-valuing agent
    • Make sure that, once you’ve won the instruction, you’re the agent that goes on to sell or let the property