This page is for letting agents.
Tenants seeking an update on their reference should contact referencing@rightmove.co.uk.
Tenant Referencing
Get tenants referenced quicker and with less chasing.
Combining the best available technology and a proactive customer support team, Rightmove’s comprehensive service takes the stress out of tenant referencing.
Market-leading customer service
15 seconds
average call waiting time1
2 hours
to answer emails2
1.25 days
average reference turnaround time3
Why choose Rightmove for referencing?
Fully integrated, one-click referencing
- No need to copy and paste all the data across to a new system.
- The tenant’s data is automatically pulled through from the lead.
Comprehensive reference
- Best available technology used to get you a result as quickly as possible.
- A responsive team of referencing experts for when more scrutiny is required.
- So you get the utmost confidence on the suitability of your tenants.
Exceptional customer service
- Less chasing, less stress.
- Easily accessible on the phone if you need help.
Compliance built in
- PEPs and sanctions checks included as standard from 14th May 2025.
Interested? Request a call-back.
Hear from other agents
The Lead to Keys suite
Tenant Referencing is a key element of Rightmove’s Lead to Keys solution, the first fully integrated advertising, enquiry management and tenancy progression system. Designed to free up your time so you can grow your business.
Also included in Lead to Keys
Enquiry Manager
Pre-qualified leads sent straight from Rightmove to your easy-to-use dashboard.
Learn more >Sources: 1. Rightmove Landlord and Tenant Services, average call waiting time, January to April 2025. 2. Rightmove Landlord and Tenant Services, Service Level Agreement, aim to respond to emails within 2 working hours, 2025. 3. Rightmove Landlord and Tenant Services, average reference turnaround time, January to April 2025.