Recorded live at the EA Masters event on Friday 22nd September, 2017.
Being a master hostage negotiator requires a rare level of communication skills. Richard Mullender offers a unique perspective on how to influence people in challenging situations, following his role as part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004.
We managed to grab Richard fresh off of stage from the EA Masters for an exclusive live interview and to nab you some valuable tips to take back to your offices.
Watch the full interview below.