Leading from a Distance, with Richard Rawlings

This session, delivered by one of our most popular presenters, leading agency trainer Richard Rawlings, will show you how to manage remote staff effectively with techniques that are equally applicable to those who remain in direct in-branch contact.

You’ll come away with tips you can put into practice straight away, helping you to:

– Motivate and empower your team when they’re not in the office
– Adapt your management style for the new way of working
– Deliver a service to your agents that will help them flourish on their terms as well as yours.

Here’s what Richard has to say about this session, in his own inimitable style:

“There’s a problem looming – remote people management! If you’re an estate agency director or manager, what are you doing to proactively manage and support, inspire and motivate, your team, when many of them are no longer in a regular office environment? That Monday morning meeting or word of reprimand or encouragement delivered by MBWA (Management By Walking Around) is no longer relevant, especially for those who want to expand their business using a self-employed remote “hub” model. The essence of the traditional manager/staff relationship is disappearing fast in a world where agents have come to expect independence of their employer’s direct and continuous interaction, exposing a motivational/learning chasm that, unless checked, could seriously harm your business without you even knowing. This session will give you practical ways to address this looming problem.“