Guest speakers & industry specialists
From print to social, phone to face to face. The role of customer experience and how it creates today’s brand’s – where every touchpoint becomes vital from forms to apps to deliver better workflow.
Brand failure, recovery and service standards – and how this helps to establish extraordinary brands like Disney.
Sub-brands within a brand – developing an agent’s personal brand, giving internal personnel a voice, pride and ego fulfilment without diluting the main brand.
The best form of marketing – and why it always wins and how to measure it with awareness’s and conversion campaigns.
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with the latest insight and training