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Spencer Lawrence: Creating a customer-centric lettings business

Webinar recorded live on

In our Extraordinary Agents series, we bring you advice from agency leaders who have done things differently. They’ve taken bold action that has delivered huge results.

Spencer Lawrence, Lettings Director at Paramount, is one of the industry’s most respected and forward-thinking figures – winning multiple awards for his successes, innovation and charity work. We were delighted to welcome Spencer to share his views on putting the customer first in a post-lockdown lettings business.

We discussed:

  • The processes his team have put in place to shift its viewing-to-tenancy strike rate from 8-1 to 3-1.
  • His proven methods for converting landlords to a Managed service
  • How he’s rethinking the traditional team structure and pay model to benefit today’s customer expectations

Don’t miss this opportunity to hear from one of the industry’s most inspiring and positive leaders.