18th March 2026, 10:30AM – 12:00PM (including extended Q&A)
This session will give a comprehensive overview of the what agents need to do in the final countdown to 1 May.
David Smith and Susie Crolla will guide you through the essential process changes your agency needs to make before enforcement begins.
What we’ll cover:
✅ Your Renters’ Rights checklist
A final sense-check of your processes including the non-negotiables you must prioritise now to be compliant and avoid fines.
📝 The Written Statement- made simple
What must be included in tenancy agreements, based on the government’s January guidance. Including when these should (and should not) be served.
💷 How to protect your revenue without renewal fees
How to maintain profitability, including recommended updates to your terms of business to reflect new tenancy structures.
💬 Landlord and tenant comms templates
Clear, ready-to-use wording to explain the changes and manage expectations.
❓ A no-fluff, extended Q&A
A full 30-minute, live Q&A covering what you need to do differently now.
Susie Crolla, Managing Director of the Guild of Letting & Management since 2006, is a leading voice in the property industry. She combines hands-on business development expertise with a passion for training and legal insight, helping agents navigate change and raise standards.
David Smith is one of the UK’s leading property lawyers, recognised for his expertise in landlord and tenant law. With experience from the Supreme Court to advising government and industry bodies, he offers unrivalled insight to help agents and landlords prepare for new legislation
Please note: This session focuses on how your processes must change, rather than a detailed walkthrough of the legislation itself.
If you’re looking for an overview of what the legislation includes, we recommend watching our previous webinars: