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The Renters’ Rights Act isn’t just about compliance—it’s also a chance to strengthen your landlord portfolio. In this session, Susie Crolla, Managing Director of The Guild of Letting & Management, outlined how you can win landlord trust and convert more clients to full management.
Susie used real-life examples to highlight process changes agents should make before implementation.
Provided templates to help upsell to landlords who may feel overwhelmed by increasing legislation.
David Gibb, Operations Director at Dwello Properties, joined us to share his experience from Scotland, where no-fault evictions were removed and periodic tenancies became mandatory in 2017. He explained how agents adapted and summarised his lessons to help you prepare for the reforms.
🔔If you haven’t already, click here to watch the recording for the first webinar in this series, where David Smith and Theresa Wallace decoded the Renters Right Act, both from a legislative and industry leader perspective. 🔔
Susie Crolla, Managing Director of the Guild of Letting & Management since 2006, is a leading voice in the property industry. She combines hands-on business development expertise with a passion for training and legal insight, helping agents navigate change and raise standards.
David is a CIH Letwell qualified letting agent with over 20 years’ operational experience in the industry. A respected leader, he has managed large portfolios for high-net-worth individuals and corporate property investors, bringing valuable insight to the challenges and opportunities facing today’s letting agents.