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TPO virtual conference 2020 – Looking back and moving forward

Webinar recorded live:
Categories: Guest speakers & industry specialists,Legislation


This year’s The Property Ombudsman Conference has gone virtual. Watch it exclusively here on the Rightmove Hub, including an exclusive address from new Ombudsman Rebecca Marsh.

We’re pleased to welcome Katrine Sporle, Property Ombudsman and Jane Erskine, Deputy Ombudsman who will present a slimmed down version of TPO’s national conference that was due to take place in Birmingham on this day.

The session covered three sections:

  • Final words from the current Ombudsman. Katrine will take a look back over her last five years as Ombudsman, picking out the issues that have impacted on the sector and looking to what the future may hold.
  • Be the Ombustman – Jane and Katrine will invite you to join the live and interactive workshop, with real life case examples from sales, lettings and leasehold management. You will be the ombudsman, you will decide the outcome.
  • Hear from the new Ombudsman. With Katrine’s term as Ombudsman coming to an end in October, the webinar will conclude with an exclusive interview from the new Ombudsman, Rebecca Marsh, who will be introduced by the TPO Chair of the Board, Baroness Warwick.

We hope you will join us for what will be a thought provoking and valuable session.

Katrine Sporle CBE took up her current post as The Property Ombudsman on 1 November 2015.

Previously, Katrine was Chief Executive of the Planning Inspectorate for England and Wales (2003 – 2011), which involved being responsible for all aspects of the Government Executive Agency, 1000 members of staff and a £60m budget.

Katrine was Executive Director and Chapter Clerk at Salisbury Cathedral (2011 – 2015) where she reviewed the Cathedral Master Plan and led a successful HLF Bid for the re-display of the Magna Carta during the 800th Anniversary celebrations.

Prior to that, Katrine was Chief Executive of Basingstoke and Deane Borough Council for eight years. She provided inspirational leadership to develop the potential of the Borough as a whole, gaining a reputation for economic, cultural and social success.

Before joining the Property Ombudsman Jane worked as a solicitor in private practice. Jane started working at TPO as an Adjudicator in 2007 and now, as Deputy Ombudsman and Director of Casework, she leads a team of around 30 Adjudicators and Resolution Officers in considering, and providing a fair resolution to, all cases referred to TPO.

The role of the Property Ombudsman is to resolve disputes between buyers, sellers, tenants or landlords of property in the UK and Agents. The Ombudsman also has a responsibility to contribute towards establishing best practice in the property agency sector. Summaries of cases are regularly published and the Annual Report highlights significant matters within the industry.