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Setting realistic expectations with movers

People sometimes expect estate agents to be able to fix things that might be entirely outside of their control. That doesn’t mean agents don’t try to help out, often they’re working hard behind the scenes, but it’s useful to understand where their influence ends.

Here we reveal five things that people often mistakenly believe about estate agents. We also hear from agents themselves about what they can, and can’t, do during the buying and selling process.

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“We can push, chase and keep things moving, but we don’t control the legal process. The best agents get clients prepared early, with conveyancing documentation completed before a property even comes to market. From there, it’s about maintaining momentum and communication, but ultimately solicitors work to their own timelines.”

Matt Giggs, Giggs & Co

“A good agent doesn’t control the process, they manage it. That means coordinating multiple parties across a chain, but also managing expectations and emotions at every stage. Many buyers and sellers don’t realise that solicitors are only instructed to act for their own client and aren’t able to be in direct contact with others further up or down the chain, so the agent becomes the central point of communication, keeping everyone informed, aligned and moving forward.”

Katie Griffin, Sawdye & Harris

“We often see misconceptions around pricing and decision-making. Some sellers believe we can ‘make’ an ambitious price work, but ultimately the market dictates value. I have seen properties generate strong interest but no offers simply because pricing was slightly ahead of where buyers were prepared to go.”

Craig Webster, Tiger Estates & Management

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