To stand out from the crowd, you need to think differently. What if, instead of reacting to faults and fixing issues, your Property Managers played a key role in growing your lettings revenue and generating new business?
We were joined by Operations Director Reagan Bradley of Paramount, who has helped build a customer-centred business focused largely around property management. She shared how Paramount has adapted its business structure to maximise the impact of their team.
We discussed:
– How to transform property management into a proactive, rather than reactive, service
– Unlocking revenue opportunities – turning property managers into revenue generators
– Helping more of your landlords shift from “accidental” landlord to professional
– The difference between Asset Managers and Property Managers
– Managing the impact of change on your people
Reagan Bradley comes to us from the independent West Hampstead-based Paramount. She is the Operations Director for this industry-leading agency that time and again wins awards for its successes, innovation, and charity work. Reagan strives to change the way our industry operates by tossing old habits aside and building a customer-centred business from the ground up. Reagans passion lies within property management, and is constantly looking for ways to improve and adapt this offering to match the changing needs of the consumer. Most recently, post pandemic behaviour has encouraged Paramount to consider property management in a new light, as a revenue stream, and a viable department to add value for the customer as apposed to a bolt on to a usually dominant lettings team.