Delivering a flawless customer experience with Richard Rawlings

With customers, more demanding than ever, your customer experience needs to have a serious wow factor! The experience you deliver defines your agency, creates a buzz, instils trust, generates instructions, saves sales, and future-proofs your business.

We’ve invited award-winning agency trainer and marketing expert Richard Rawlings back to look at how the consumer’s expectation has evolved, how you can respond to this and the need to go way beyond the norm in order to get noticed and reviewed positively. This session promises to be packed with nuggets you can put to immediate use.

Over 600 agents attended Richard’s previous webinar “The Psychology of Persuasion” and he never disappoints.

“Fantatic Webinar and really helpful. I went out that same day and had two signed up instruction both of which with higher fees than we have been getting.”

“Just wanted to confirm that I really enjoyed the Psychology of Persuasion webinar, thought it was a good use of my time and gained some valuable ideas, one of which, ‘ the best close’, I have already tried with very positive results.”

 

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4th Apr
2019
9:30am - 10:30am

Delivering a flawless customer experience with Richard Rawlings

With customers, more demanding than ever, your customer experience needs to have a serious wow factor! The experience you deliver defines your agency, creates a buzz, instils trust, generates instructions,... read more

With customers, more demanding than ever, your customer experience needs to have a serious wow factor! The experience you deliver defines your agency, creates a buzz, instils trust, generates instructions, saves sales, and future-proofs your business.

We’ve invited award-winning agency trainer and marketing expert Richard Rawlings back to look at how the consumer’s expectation has evolved, how you can respond to this and the need to go way beyond the norm in order to get noticed and reviewed positively. This session promises to be packed with nuggets you can put to immediate use.

Over 600 agents attended Richard’s previous webinar “The Psychology of Persuasion” and he never disappoints.

“Fantatic Webinar and really helpful. I went out that same day and had two signed up instruction both of which with higher fees than we have been getting.”
Jacob Heatley-Adams - Hunter French, Corsham

“Just wanted to confirm that I really enjoyed the Psychology of Persuasion webinar, thought it was a good use of my time and gained some valuable ideas, one of which, ‘ the best close’, I have already tried with very positive results.”
John Stace – Hunters, Wokingham