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Delivering a flawless customer experience with Richard Rawlings

Webinar recorded live:
Categories: Guest speakers & industry specialists


With customers, more demanding than ever, your customer experience needs to have a serious wow factor! The experience you deliver defines your agency, creates a buzz, instils trust, generates instructions, saves sales, and future-proofs your business.

We invited award-winning agency trainer and marketing expert Richard Rawlings back to look at how the consumer’s expectation has evolved, how you can respond to this and the need to go way beyond the norm in order to get noticed and reviewed positively. This session promises to be packed with nuggets you can put to immediate use.

Richard Rawlings is a multi-award winning estate agency trainer and content writer, with a truly global client base. Regarded by many as the UK’s leading authority on radical estate agency technique, Richard’s mission is to keep his estate agency clients at the very top of their game. He understands the issues facing modern estate agents and has a vast resource of innovative solutions, some of which will surprise, even shock, this webinar’s attendees.