"Customer experience starts from the inside out"
Content is available to logged in users
As Head of Customer Experience for John Lewis, Andrew was responsible for customer service and analysis of demographic trends. Overall, Andrew spent 28 years at the leading retail brand.
With a fascinating insight into a company known for its customer service, Andrew covers how delivering a great customer experience starts with your employees. Starting with the question of “why do I do what I do?”, he goes on to outline how his experience from the world of retail can be applied to your business.
You’ll even understand why a master of customer experience loves Ryanair…
You won't be able to use all the resources in the Rightmove Hub until your password has been changed.
Already updated your password?
Log in to your account with your new secure password by clicking on click the login tab