Andrew McMillian – Head of Customer Service, John Lewis

"Customer experience starts from the inside out"

Content is available to logged in users

As Head of Customer Experience for John Lewis, Andrew was responsible for customer service and analysis of demographic trends. Overall, Andrew spent 28 years at the leading retail brand.

With a fascinating insight into a company known for its customer service, Andrew covers how delivering a great customer experience starts with your employees. Starting with the question of “why do I do what I do?”, he goes on to outline how his experience from the world of retail can be applied to your business.

You’ll even understand why a master of customer experience loves Ryanair…

Themes covered:

  • Your purpose
  • Customer experience strategy
  • Differentiating
  • Empowering your staff
  • Engaging your employees
  • Branding

If you liked this, try...

Josephine Fairley – Co-Founder, Green & Black’s

Marketing and brand, Teams and people

Peter Knight – The Property Academy

Business strategy, Customers

Not yet a member of the Rightmove Hub?
New User Registration

Don’t worry, even if you choose not to hear from us about upcoming webinars and training, we’ll continue to tell you about important information affecting your account and Rightmove membership.

Remember, you can always update your preferences by logging into your profile on the Rightmove Hub.

You can read our Privacy Policy to find out more about how we might use your data for marketing and communications.

*Required field