As Head of Customer Experience for John Lewis, Andrew was responsible for customer service and analysis of demographic trends. Overall, Andrew spent 28 years at the leading retail brand.
With a fascinating insight into a company known for its customer service, Andrew covers how delivering a great customer experience starts with your employees. Starting with the question of “why do I do what I do?”, he goes on to outline how his experience from the world of retail can be applied to your business.
You’ll even understand why a master of customer experience loves Ryanair…
Customer experience strategy
Empowering your staff
Engaging your employees
Maximise your Rightmove membership
with the latest insight and training