The Property Ombudsman (TPO) deals with nearly 40,000 enquiries every year, resulting in over 5,000 investigations.
Often the manner in which the complaint is handled, rather than the agent’s actions relating to the issue itself, is the point where a complaint is upheld.
In this webinar Rebecca Marsh, The Property Ombudsman, will discuss the importance of complaints handling, providing case examples and best practice guidance to help agents deal with complaints, whether you feel they are justified or not.
You will have the opportunity to give your views on real life case studies as well as asking questions throughout.
This webinar is taking place due to a number of requests in our webinar feedback survey. If you would like to see any topics happen, please let us know by emailing firstname.lastname@example.org
More about our guest
Rebecca Marsh took up her current post as The Property Ombudsman on 5 October 2020 and brings an extensive range of senior level experience and understanding of complaint handling and investigation spanning 18 years. Her career has had a real focus on, and demonstrates her passion for, working with the industry and stakeholders to support improvement.
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