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The Ombudsman’s Casebook – Leasehold Issues

Upcoming webinar: 18th March 2020, 9:30am - 10:30am

Categories: Guest speakers & industry specialists,Legislation


Continuing a series of webinars, Katrine Sporle and Jane Erskine will guide you through the requirements of the TPO Code to help you understand how to resolve leasehold disputes.

This webinar will give you a better understanding of the issues that The Property Ombudsman are seeing about leasehold matters, their approach to reaching resolutions, what it is you should know and what information you must have to protect yourselves should a dispute occur.

Katrine Sporle CBE took up her current post as The Property Ombudsman on 1 November 2015.

Previously, Katrine was Chief Executive of the Planning Inspectorate for England and Wales (2003 – 2011), which involved being responsible for all aspects of the Government Executive Agency, 1000 members of staff and a £60m budget.

Katrine was Executive Director and Chapter Clerk at Salisbury Cathedral (2011 – 2015) where she reviewed the Cathedral Master Plan and led a successful HLF Bid for the re-display of the Magna Carta during the 800th Anniversary celebrations.

Prior to that, Katrine was Chief Executive of Basingstoke and Deane Borough Council for eight years. She provided inspirational leadership to develop the potential of the Borough as a whole, gaining a reputation for economic, cultural and social success.

Before joining the Property Ombudsman Jane worked as a solicitor in private practice. Jane started working at TPO as an Adjudicator in 2007 and now, as Deputy Ombudsman and Director of Casework, she leads a team of around 30 Adjudicators and Resolution Officers in considering, and providing a fair resolution to, all cases referred to TPO.

The role of the Property Ombudsman is to resolve disputes between buyers, sellers, tenants or landlords of property in the UK and Agents. The Ombudsman also has a responsibility to contribute towards establishing best practice in the property agency sector. Summaries of cases are regularly published and the Annual Report highlights significant matters within the industry.

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