Success is spending quality time with my wife and kids

We spoke to Spencer about his career, his views on the industry, and what’s important outside of the day job.  

 “I didn’t choose agency. I think it chose me.”

My dad was a builder. So, I think property is in my DNA – I watched him, and his team create new spaces for people to live in. I was always fascinated by that and hoped to get involved. Although I was a decent labourer, I wasn’t a skilled craftsman. But I was good at building relationships so I moved into agency where I can be part of people’s property journey in a different way. 

“It’s a privilege to be part of people’s journey”

Where you live is, your home – it’s everything. I love helping them create the next chapter of their lives. 

Properties normally stay the same – you leave a property, and you come back and it’s normally pretty much the same. But you leave people in a room and when you come back half an hour and you see the same person and something is fundamentally, different about that individual. And that’s what I find really fascinating.  It’s about understanding their pinch points and finding solutions for their problems. If you do that on a regular basis, we have found that equals positive relationships and business success. 

“Creating an environment where people believe in themselves is a privilege”

I know hundreds of hundreds of agents that care, across all sorts of models: corporate, self-employed, independent. We do get a bad rep, but I love that coaching element and supporting people, lifting people up over the problems and mistakes that I made, not so much so that they don’t make them, but so that they know they have the support of someone who’s been through it. I hope that I can continue to be a positive influence on people’s careers, in Paramount and even outside of that. 

 “I believe every individual deserves the same service” 

My proudest moments aren’t about doing the biggest deals – I’m not transactionally minded. I believe every individual deserves the same service, whether they’re a one man band looking for directions, or they’re building their property portfolio. That’s the way we operate.  However, I am very proud of winning Best Lettings Agency in the Country & Best Independent Lettings Agency 2022 (EA Masters). It was a defining, really very special moment for us, took some time to settle in. It came at an impactful time for us, it was about all the yesterdays that built up to today. I was immensely proud of our team.  

 “Success is spending quality time with my wife and kids”

My wife and I have three children. Success to me looks like them being happy and me spending quality time with them on a very regular basis. I missed out on a lot when they were younger, and I regret that. This life is about creating memories and being able to facilitate other people and your team to create memories too.  

So now I’m trying ensure that all the people at Paramount with young families don’t tread that path. I firmly believe if people are having a great time at home, then they come to work happy, and it improves their professional output.  

 “I try to be the stupidest person in the room as often as I can”

Professionally, the team around me at Paramount empower me and hopefully I empower them. I prefer to be the tiniest, tiniest fish in the biggest pond, because I want to be a sponge and to continually learn.  

Everyone’s got magic within them. Our job is to try and find it and make them feel empowered, listened to, and appreciated for what they’re doing. How do we know what our limit is? Well, my job is to remove everyone’s limit.  

“64% of our converted business for residential sales comes from Rightmove”

For that, we’re very grateful, but we’re not the sort of agent that focusses only on those things, we’re always trying to work out how to improve things.  

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