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Maintaining customer engagement during the coronavirus outbreak – with Josh Phegan

Webinar recorded live on

International real estate trainer Josh Phegan joined us on 19th March for a practical session on how your business can adapt and keep running during the coronavirus outbreak, with a particular focus on staying in touch with customers. Josh covered managing your existing chains, conducting viewings, marketing to prospects, internal communications and much more.

Many of you fed back that this was a much needed, positive and pragmatic session. You can watch the full video above now or catch up on a transcript of Josh’s key points in the summary sections below.

Please note that this webinar was recorded before the government’s advice given on 23rd March for everyone to stay indoors unless necessary. Therefore some of Josh’s advice on viewings is no longer currently applicable.

Managing chains through to completion

Managing conversations with landlords and tenants

Viewings and valuations

The ‘right’ volume of communication

Being productive when working from home

Marketing to prospects in this climate

Seeing the positives

Josh is back on 29th April with a new webinar, “how to rapdily grow your market share as a low stock agent”. Register here: