Rightmove sent an email to partners on 25th November 2025 telling you that your leads and service/security emails will soon be sent from a new ‘From’ email address: admin@update.rightmove.co.uk
This change will now NOT be happening. Leads and service/security emails will continue to be sent to you from the same email addresses used currently.
View the email sent to partners on 25th November here.
Rightmove’s team found an alternative solution which means the email addresses used to send leads and service/security emails to partners now do NOT need to change.
See the table at the bottom of this page. These emails will now NOT be impacted.
Partners that use email rules (based on sender email address) to manage leads or service/security emails from Rightmove were asked to add new email rules using what was going to be the new ‘From’ email address.
We also asked all partners to add what was going to be the new ‘From’ email address to your ‘safe senders’ list in your email system.
Partners now do NOT need to add new email rules. If you have already added new email rules, you can now remove those new rules. You should keep your original email rules in place.
You also now do NOT need to add any new email address to your ‘safe senders’ list. If you have already done so, that is not a problem, it is not necessary to undo this, but you can do if you wish.
Your CRM software provider does NOT need to do anything in relation to this. We are communicating this message to data feed providers.
Emails that Rightmove previously identified would have been impacted by the change. These emails will now NOT be impacted.
| Current Email ‘From’ Address (Not Changing) | Subject Line (Not Changing) |
|---|---|
| rmplus@rightmove.co.uk | Rightmove Marketshare export: [STRING] |
| autoresponder@rightmove.com | Your company report [STRING] is ready to view |
| autoresponder@rightmove.com | Rightmove Plus Company Report Export – |
| autoresponder@rightmove.com | A user has requested permission changes |
| autoresponder@rightmove.com | Your user access request has been completed |
| autoresponder@rightmove.com | Your branch settings have been updated |
| autoresponder@rightmove.com | Welcome to Tenancy Manager \360\237\216\211 |
| autoresponder@rightmove.com | Lead tenant signed holding deposit explained document |
| autoresponder@rightmove.com | Referencing complete for [STRING] |
| autoresponder@rightmove.com | Move-in monies paid for [STRING] |
| autoresponder@rightmove.com | Tenancy for [STRING] is ending within [STRING] months |
| autoresponder@rightmove.com | Holding deposit paid for [STRING] |
| autoresponder@rightmove.com | Activate your Rightmove Plus account |
| autoresponder@rightmove.com | Set up two-factor authentication to access personal data via Rightmove Plus |
| autoresponder@rightmove.com | RightmovePlus User Removed |
| autoresponder@rightmove.com | General enquiry from [STRING] |
| autoresponder@rightmove.com | General enquiry |
| autoresponder@rightmove.com | Lettings enquiry: [STRING] |
| adfteam@rightmove.co.uk | Datafeed Error |
| autoresponder@rightmove.com | Sales enquiry: [STRING] |
| autoresponder@rightmove.com | Potential valuation: [STRING] |
| autoresponder@rightmove.com | Opportunity Manager [STRING] |
| autoresponder@rightmove.com | Rightmove Valuation Request |
| autoresponder@rightmove.com | Potential landlord: [STRING] |
| autoresponder@rightmove.com | You have a brochure lead for [STRING] |
| autoresponder@rightmove.com | New home brochure request: [STRING] |
| autoresponder@rightmove.co.uk | Rightmove Overseas Qualified Lead [STRING] |
| autoresponder@rightmove.com | Vendor Alert: Your Report Has Been Viewed |
| autoresponder@rightmove.co.uk | Rightmove Ad Manager – RECEIVED/APPROVED Creative Content for [STRING] |
| discover@rightmove.couk | Rightmove Valuation Request – Rightmove Discover |
| autoresponder@rightmove.com | Rightmove Valuation Request – Online Agent Valuation – New Request |
| autoresponder@rightmove.com | Rightmove Valuation Request – Online Agent Valuation – Reminder |
| autoresponder@rightmove.com | Commercial enquiry: From [STRING] |
| data_quality@rightmove.co.uk | Attention: Properties removed – Rightmove.co.uk Data Quality |
| autoresponder@rightmove.com | Commercial enquiry: Tenant [STRING] |
| autoresponder@rightmove.com | Commercial enquiry: Buyer |
| callemailmonitoring@rightmove.co.uk | Missed Call from [STRING] |
| autoresponder@rightmove.com | One of your properties has been made invisible on Rightmove (REF: [STRING]) |
| autoresponder@rightmove.com | Your listing has been removed from Rightmove |
| autoresponder@rightmove.com | General enquiry: Buyer from [STRING] |
| adfteam@rightmove.co.uk | Rightmove Property Upload Report – [STRING] |
| autoresponder@rightmove.com | Duplicate property listing removed (REF: [STRING]) |
| autoresponder@rightmove.com | Confirm your identity before you login to Rightmove Plus |
| autoresponder@rightmove.com | You’re all set up for two-factor authentication in Rightmove Plus |
| autoresponder@rightmove.com | Rightmove Valuation Request – Online Agent Valuation – Completed Request |
| autoresponder@rightmove.com | Your permission request has expired |
| autoresponder@rightmove.com | A change has been made to your Rightmove Plus account |
| customersupport@rightmove.co.uk | RightmovePlus User Account Notification |
| autoresponder@rightmove.com | General enquiry: Buyer |
| autoresponder@rightmove.com | Rightmove Plus Password Successfully Changed |
| autoresponder@rightmove.com | Rightmove Plus Password Successfully Changed |
| autoresponder@rightmove.com | Your user access request has been updated |
| fraudreport@rightmove.co.uk | Personal Information and Potential Fraud Report [STRING] |