Delivering a flawless customer experience with Richard Rawlings

With customers, more demanding than ever, your customer experience needs to have a serious wow factor! The experience you deliver defines your agency, creates a buzz, instils trust, generates instructions, saves sales, and future-proofs your business.

We invited award-winning agency trainer and marketing expert Richard Rawlings back to look at how the consumer’s expectation has evolved, how you can respond to this and the need to go way beyond the norm in order to get noticed and reviewed positively. This session promises to be packed with nuggets you can put to immediate use.