Call Intelligence

A call summary gives you a concise overview of a recorded call, so you can understand the key points without listening to the full recording or reading the complete transcript. The summary is created using AI from the call transcript.

Call tags and summaries make it easier for you to review conversations without manually listening to every recording or reading every transcript. You can use them to find relevant calls, prepare for follow ups, support coaching and identify potential missed opportunities more quickly.

Call tags can highlight predefined details about the caller’s profile, their situation and the outcome of the conversation. You will see the relevant tags alongside the call information in Rightmove Plus.

Call tags are designed to avoid conflicting combinations. Rules are applied so that incompatible tags are not shown together.

Call tags and summaries are available to eligible Optimiser Edge partners. Your Rightmove Account Manager can help you confirm whether your branch has access.

Call tags, summaries and call purpose information are retained indefinitely but after 12 months, the link between this content and the caller is removed.

Access is covered by the existing permission used to view the Telephone Lead Report and listen to calls.

At an enrolled branch, it is controlled through each person’s Rightmove Plus login, their user permissions and browser verification, including two-factor authentication. Only people with the appropriate permission can view call transcripts, tags and summaries.

Your branch needs call recording to be set up. You will also need permission to access the Telephone Lead Report. If you do not have access, ask an administrator at your business to update your permissions or contact Customer Support.

There is currently no additional charge for eligible partners to use these features.

You can use call tags to find important lead details at a glance. Concise summaries help you understand the conversation without reading a lengthy transcript. Before your next follow up, you can quickly recap what the caller needs and what was agreed.

You can share feedback with your Rightmove Account Manager. You may also see surveys in Rightmove Plus, giving you another way to tell us about your experience.