What are we doing to help agents comply with the Tenant Fees Act 2019?

We’ve made some changes on Rightmove to help lettings agents comply with the Act. Lisa explains all in this 6 minute video, or you can read the details below.

The new legislation requires agents with properties in England for let to publish the following information on Rightmove as well as other third party websites from 1st June 2019:

  • Permitted payments
  • Details of your membership and name of the redress scheme
  • Details of your membership and name of any client money protection (CMP) scheme

Best Practice:  Your CMP Certificate

Agents are already required to publish the details above on their own websites under the Consumer Rights Act 2015.

New advice!  The government has issued new enforcement guidance for local authorities.  They advise that as best practice agents should also publish a copy of their membership certificates on third party websites, including Rightmove and the certificate should be published alongside listings on portals.

You can post your Client Money Protection (CMP) Certificate on Rightmove by using the “Brochure” links on each of your property listings.  Please be aware that this isn’t a legal requirement for agents, but it is best practice.


What about agents who let properties in Wales?

Agents who let and manage rental properties in Wales must be licensed by Rent Smart Wales. New legislation imposes further requirements on agents. We require agents to include details of their CMP scheme and licence of Rent Smart Wales on Rightmove*. These changes will come into effect later this year under The Renting Homes (Fees etc) (Wales) Act.

* Permitted payments may also have to be published on Rightmove when legislation comes into effect later this year. We will update our guidance at that time.

Where to display the new information on Rightmove

Previous to the 1st June 2019, agents were required to display their fees on Rightmove using the ‘Fees Apply’ link found below the price of rental properties on the Property Details page.

We’ve now changed this link to ‘Tenancy Info’. The new Tenancy Info link displays all the information required by new legislation so that prospective tenants can see all the relevant information in one place.

Your CMP certificate will appear as a link below the property description on the property details page, along with any other brochures you choose to upload.

We recommend that lettings agents use this “Tenancy Info” space on Rightmove to display all the required information under the Act.  The information can be updated either via Rightmove Plus or through your software provider if you upload your properties to Rightmove via a datafeed.

You may also upload your CMP certificate in the same way you upload your brochures if you follow the best practice advice.  Those links will appear at the bottom of your property details pages.

You may choose to display the information required under the Tenant Fees Act in other areas of Rightmove such as your Agent Microsite or Brand Profile page.

Making compliance as simple as possible

We want to make meeting the requirements of the new legislation on Rightmove as easy as possible, so we‘ve created some guide text to help you outline any permitted fees and publish your redress and client money protection information.

Please be aware that this guide text is meant to help your understanding of the information you need to display on Rightmove, but does not constitute legal advice. You should always seek out your own independent legal advice for specific queries.

I want to see the guide text

What happens if you don’t update the tenancy information with the required information?

If you don’t update your listings to meet the requirements under the Act, you risk being prosecuted.  Rightmove has provided template wording to help guide you about the information required to be published, but this is simply a guide and should not be relied on for compliance.

Supplying the required information to us

If you upload your properties to Rightmove from your agency software through a datafeed:

What:

  1. List any permitted payments
  2. Details of your membership and name of the redress scheme
  3. Details of your membership and name of any client money protection (CMP) scheme

Best Practice: Your CMP certificate


Where:

The information required under the Act will appear in the box on the property details page currently called “Fees apply”.  We’ve updated that box to “Tenancy Info” page.

Ask your software provider for guidance on whether you should continue to enter information regarding permitted fees, CMP and your redress scheme as required by the Act, in the same area where you published your fees to meet previous requirements.  If you’re not aware where to enter this information in your software, please ask your provider.

Different software providers have different solutions that may mean you can set up one set of information for your company or brand while others may require that you enter the information on a property by property basis.

If you choose to upload your CMP certificate to Rightmove, you can supply the certificate in the same area where you display brochures or EPC certificates.  Our Real Time Data Feed (RTDF) that uploads information from your software to Rightmove has the ability to accept this information.  We recommend you update the caption to label the certificate as a “CMP certificate” so tenants can clearly see the difference between your brochure and other media you might upload for each property.  The brochure can be supplied as either a PDF file or as a link.  Ask your software provider where you can upload your certificate within your software so that it comes through in the same way as a brochure.

We are communicating with datafeed providers to help them prepare for the changes.  If you or your software provider needs further assistance, our specialist Data Feed Team can help.


When:

If you haven’t already spoken to your software provider, ask them where you should be entering the information required under the Act so that it comes through your Real Time Data Feed to Rightmove .  We’d be happy to provide your software provider with advice if they need it.

Ask our Data Feed team for support on 01908 712359 or email adfteam@rightmove.co.uk.

If you upload your properties manually to Rightmove using Rightmove Plus:

You need to add the information required by the legislation into the “Tenancy Info” section on Rightmove Plus for each of your listings.

What:

  1. List any permitted payments
  2. Details of your membership and name of the redress scheme
  3. Details of your membership and name of any client money protection (CMP) scheme

Best Practice:  Your CMP certificate


Where:

In the Tenancy Info box when you add properties in Rightmove Plus.  Find it by following these steps:

  1. Login to Rightmove Plus
  2. Choose “Property List” from the menu
  3. On the “Details” tab, enter the required text into the “Tenancy Info”
  4. Save and continue as normal

New! How to add your CMP Certificate:

  1. Continue in Rightmove Plus editing your property as above.
  2. On the “Media” tab, click the “Edit” button on the Brochure line
  3. Click the “Add File” button or “Add Link” if you’ve hosted your certificate online on a secure https link.
  4. Find the certificate in your files or paste the link into the field provided
  5. Change the caption to “CMP Certificate”
  6. Add any other brochures you would like in the same way.
  7. Add any other media like photos or EPC certificates.
  8. Save your changes


When:

You will need to include this information for each property every time you upload a new property to Rightmove.

Remember that if a property has become available again after being let previously, you should create a new listing and include the relevant text in the Tenancy Info box rather than making the old listing available again.

 

How can we help?

Understand the Act

Watch back our Q&A session with David Cox from ARLA Propertymark from the 24th April.

Tenant Fees Ban>

Help replace lost lettings revenue

Watch our on-demand video about attracting more landlords using the tools included in your Rightmove membership.

Win more landlords >