Under Consumer Protection Regulations (CPR’s) agents are responsible for providing complete transparency on properties and services, to enable buyers and tenants to make informed decisions.
Building great customer relationships and a reliable database are vital tools for agents, both in ensuring compliance with CPR’s and identifying potential up-sell opportunities.
We’ll be joined by industry trainer Charlotte Jeffrey-Campbell, Director of Able Agent, who has over 26 years of experience in estate agency, lettings and property management covering sales skills and law.
Charlotte will share her extensive knowledge, helping you to:
Develop key questions to spot more business opportunities and set up the sale
Improve the quality of data in your CRM
Grow your team’s ability to understand clients’ needs.
Gain confidence in consumer regulations ahead of potential regulation from Trading Standards
Got a question? Bring it with you – we’ll be sharing your comments and questions with Charlotte live throughout the broadcast.
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