Stay compliant with Consumer Protection Regulations while building better client relationships

Under Consumer Protection Regulations (CPR’s) agents are responsible for providing complete transparency on properties and services, to enable buyers and tenants to make informed decisions.

Building great customer relationships and a reliable database are vital tools for agents, both in ensuring compliance with CPR’s and identifying potential up-sell opportunities.

We were joined by industry trainer Charlotte Jeffrey-Campbell, Director of Able Agent, who has over 26 years of experience in estate agency, lettings and property management covering sales skills and law.

Charlotte shared her extensive knowledge, helping you to:

• Develop key questions to spot more business opportunities and set up the sale
• Improve the quality of data in your CRM
• Grow your team’s ability to understand clients’ needs.
• Gain confidence in consumer regulations ahead of potential regulation from Trading Standards

Click here for Charlotte’s slides