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Set up or request a new Rightmove Plus user account


Every individual in your team should have their own Rightmove login (rather than sharing a single login to a shared email inbox).

Why is that important?

Under GDPR, you are the primary data controller of the personal data that sits within your Rightmove Plus account, so it’s important you keep your account secure. We want to do everything possible to protect your business and reduce the risk that you would have to report yourself to the ICO.

We can continue to send your leads to a shared inbox, but your login to Rightmove Plus should use a personal email address for each individual who logs in.

This keeps your account and your company’s data more secure, particularly if one of your team leaves your company. It also makes additional security measures to verify your identity much easier for you.

All Rightmove Plus accounts must be set up using a work email address

To keep your Rightmove leads and listings secure, we can’t accept generic domains like Gmail, Hotmail or Yahoo.

 

There are two options for adding new Rightmove Plus users:

 

The Instant Option

 

Who can do it:
the person in your company who has the final say over your Rightmove membership. Be aware that this feature is only available to independent estate agents who have these permissions switched on.

Where to add a user:
within Rightmove Plus from the User Management option on the menu.

How to add users:
Watch a 2 minute video to see how to add, edit or remove a new Rightmove Plus using User Management in Rightmove Plus.

Find out how to use User Management >
 

 

 

 

 

If you’re the person with the final say over your Rightmove membership and can’t see that option.
Then you don’t have permission to add Rightmove Plus users. You’ll need to use the following option.

At the same time, you can request to add User Management to your account so you can do it yourself in future.

 

The Within a Week Option

 
Who can do it:
the person in your company who has the final say over your Rightmove membership. Be aware that this feature is only available to independent estate agents who have these permissions switched on.

How to add users:
email us the following details for every person who needs their own login at CustomerSupport@rightmove.co.uk.

We recommend you copy and paste this list into the body of your email:

1. Name of the person with the final say over your Rightmove membership
2. Full name of the person who needs a new account
3. Email address of the person who needs a new account
4. Company name
5. Branch or branches that the person needs to be able to access
6. Tasks that the person needs permission to carry out; including:

• Adding/editing properties to Rightmove – Yes/No (delete as appropriate)
• Applying products like Featured Property and Premium Listings – Yes/No (delete as appropriate)
• Accessing Lead Reports – Yes/No (delete as appropriate)
• Accessing Opportunity Manager (if your branch has access to this tool) – Yes/No (delete as appropriate)
• Updating your branch marketing details & managing Rightmove Plus users – Yes/No (delete as appropriate)

If you don’t let us know what permissions each user needs in Rightmove Plus we will give them “Read only” access.

Why do we ask you to email?:

 
We need these changes in writing to keep the process as secure as possible. We will follow up with additional security checks that can take extra time.

Thank you for your patience while we go through the steps to make sure we’ve done everything we can to protect your company, your leads and your listings.