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Penny started Penny Blakes Associates in 1990 in response to a need across industries for a consultancy specialising in training businesses to be customer driven, not just product driven. The techniques she teaches have transformed organisations all around the world!
In this talk, Penny looks at the importance of failure within business and in our own lives. The way that we fail and the way we lead our teams through failure can determine the recovery and even the opportunity. Penny Blake, “Let’s fail gracefully”