Handling customer complaints with Katrine Sporle, The Property Ombudsman

Complaint handling is under the spotlight. The Ministry of Housing, Communities and Local Government has asked what can be done to improve in-house complaint handling.

In this webinar Katrine Sporle, the Property Ombudsman, answered your questions on the why and how of complaint handling and gives advice and insights on:

The reputational value of effective complaint handling
How to develop a culture of excellence in customer care
What TPO is doing to develop a toolkit and training module for front line staff