Handling customer complaints (with Katrine Sporle, The Property Ombudsman)

Recorded Live 16th May 2018

Complaint handling is under the spotlight. The Ministry of Housing, Communities and Local Government has asked what can be done to improve in-house complaint handling.

In this webinar Katrine Sporle, the Property Ombudsman, answered your questions on the why and how of complaint handling and gives advice and insights on:

– The reputational value of effective complaint handling
– How to develop a culture of excellence in customer care
– What TPO is doing to develop a toolkit and training module for front line staff

Content is available to logged in users

If you liked this, try:

Are you ready, willing and able- with TPO’s Deputy Ombudsman, Jane Erskine

Resolving Dual Fee Disputes, with TPO’s Deputy Ombudsman

Strengthening Consumer Redress in the Housing Market: TPO Briefing on the Government Consultation

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