Complaint handling is under the spotlight. The Ministry of Housing, Communities and Local Government has asked what can be done to improve in-house complaint handling.
In this webinar Katrine Sporle, the Property Ombudsman, answered your questions on the why and how of complaint handling and gives advice and insights on:
– The reputational value of effective complaint handling
– How to develop a culture of excellence in customer care
– What TPO is doing to develop a toolkit and training module for front line staff
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