Handling customer complaints (with Katrine Sporle, The Property Ombudsman)

Recorded Live 16th May 2018

Complaint handling is under the spotlight. The Ministry of Housing, Communities and Local Government has asked what can be done to improve in-house complaint handling.

In this webinar Katrine Sporle, the Property Ombudsman, answered your questions on the why and how of complaint handling and gives advice and insights on:

– The reputational value of effective complaint handling
– How to develop a culture of excellence in customer care
– What TPO is doing to develop a toolkit and training module
for front line staff


Content is available to logged in users

Not yet a member of the Rightmove Hub?
New User Registration

Don’t worry, even if you choose not to hear from us about upcoming webinars and training, we’ll continue to tell you about important information affecting your account and Rightmove membership.

Remember, you can always update your preferences by logging into your profile on the Rightmove Hub.

You can read our Privacy Policy to find out more about how we might use your data for marketing and communications.

*Required field